Deliveries
MATIERA offers several delivery options, tailored to the nature of your order: samples, palletized products, individual or professional projects. Below are the terms to know based on the type of package and delivery location.
1. Delivery of small parcels (samples and installation accessories)
This option applies only to the shipment of samples and some of our installation accessories.
Delivery details:
• Estimated delivery time: 3 to 20 business days depending on the selected colors
• Partner carrier: Colissimo
• Delivery hours: Monday to Friday, between 7 a.m. and 6 p.m.
• Terms: You will be informed by email or SMS of a 3-hour time slot. This slot can be modified until midnight the day before. If unavailable, you can choose an alternative delivery method: pickup point or delivery to a trusted neighbor.
2. Delivery of large palletized goods
(stone cladding, pillars, installation accessories, etc.)
We deliver our palletized products throughout Europe. Several delivery options are available depending on the location.
Delivery options:
• Home delivery
For individuals or job sites accessible in residential areas.
• Site delivery
The site must be accessible to freight vehicles.
• Warehouse delivery
Suitable for companies with unloading equipment.
Delivery time & carriers:
• Delivery time: Varies depending on destination and any customs formalities
• Partner carriers: GEODIS, DACHSER, KUEHNE + NAGEL, XPO
Accessibility requirements
The delivery location must be accessible by one of the following vehicles:
• Tail-lift truck – 19 tons with pallet truck
➜ The pallet truck can only move the pallet on a flat, hard, obstacle-free surface located right next to the truck. The carrier handles unloading.
➜ The carrier cannot move the pallet over long distances or irregular surfaces (gravel, slope, inner courtyard, etc.)
• For professionals: Curtain-sided semi-trailer – 25 tons, if the online order exceeds 19 tons
➜ Unloading is the responsibility of the professional client and requires a forklift.
Maximum weight per pallet: 780 kg
If these conditions are not met, delivery may be refused. Additional fees will apply for any new attempt. The carrier is authorized to refuse a delivery if it is deemed inaccessible according to the stated terms.
Mandatory presence on the day of delivery
The recipient or a representative must be present to:
• Receive the goods
• Check their condition and compliance
• Sign the delivery note
Information required for shipping
When placing your order on our website, it is essential to accurately fill out the delivery form with:
• The exact delivery address
• The contact person’s name on-site
• Their phone number (preferably mobile)
• An email address (if available)
This information allows our carrier to arrange a delivery appointment.
Need advice on the best delivery option for your project?
Our team is here to help.
What if I want to order several items with different delivery times?
If you place an order with items that have different delivery times listed on the website, the longest time will be considered to ship your entire order in one delivery.
If you prefer to receive your items as they become available, you will need to order them separately. Delivery fees will apply to each order.